Q&A

A: Eric is a trustworthy family business. Based on years of dedicated boutique preferences and customer service, we are concerned about your views and hope that you find most appropriate watches and jewelry. Staff at Eric Co., Ltd. has the same hope to provide customers with professional, honest and efficient services to help customers find the most suitable and favorable list of jewelry without going out, and can buy the same high quality with a more reasonable price and enjoy the same to honor service.

A: Eric Co., Ltd. is the JVC (The Jewelers Vigilance Committee) and IWCJ’s main member. As a member, we feel it is our honor and we commit the following:

• * We will honestly state every piece of merchandise 
• * We will comply with all applicable laws and regulations in the diamond and jewelry industry.
• * Each diamond we give to customers are natural real diamond, and after careful polishing and identification, and we are willing to accept the identification of the various international level and to ensure that they are non-conflict diamonds.
• * Each watch we give to the customers are from the original agent. We purchased through normal procedures and customers can enjoy the original plant’s global service
• * We will respond promptly to customer inquiries, peacefully and fairly settle customer’s complaints.

* We will work in order to protect the centuries of goodwill and warm service as an important things. If you or your friends buy from us, you know we will consider for your sake. We love our work and care about our customers.

A:    Eric Co., Ltd. provides gem three certificates:

• 1.    International certificate (GIA, IGI, HRD) (choose from one)
• 2.    Regional certificate (China University of Geosciences, (CIQ) or TEN International Gem Certificate, the Japanese Central Gemological Institute certificate)
• 3.    Company’s Certificate: Eric Co., Ltd. Guarantee (your best protection)
• Diamonds we sold are all natural real diamonds, together with the International Diamond Grading Certificate of Authenticity (GIA or CIQ) and the Company's guarantee. If you need additional Certificate of Authenticity, the Company can assist you. You can contact us for details in order to understand the time and money amount required. We will also offer free jewelry cleaning and free change the ring size once (limited to Hong Kong ring size

No. 2 or less) service.
Watches enjoy 3 guarantees: They are the original plant’s guarantee (global) (to support the original store warranty and inspection) 2.Eric Co., Ltd.’s guarantee: Hong Kong, Shanghai and Taiwan Branches’ after-sale guarantee and support the Watch Critics escrow transaction and ensure of the original. 3. Three years’ free maintenance, free time correction, free cleaning the exterior (not demolition from fall or water).
Eric Co., Ltd. only sells brand watches, watches with reputation and world-recognized Swiss watch. Eric, although not the agency's original factory, we can guarantee that our sources are purchased by the agent's branch or store. We will according to different exchange rate to buy in different countries or regions but we will ensure all watches are original and genuine, and they will enjoy the brand's global after-sales service plus Eric Co., Ltd. three-year warranty.

A: There are many benefits to buy jewelry on the Internet. You need not go out and can shop 24 hours. You can carefully compare the advantages and disadvantages of different pieces of jewelry under no pressure and can also compare each quality and price.

A: Many consumers have the experience of been cheated shopping on the Internet. This does not mean that online shopping is dangerous, but you only need to identify a few key points, and we guarantee you will have a pleasant online shopping experience.

• 1.    Only buy from well-known, the trustworthy site or from the sellers. Do not love petty advantages.
• 2.    If you use a credit card for payment and have fraud or goods problem, you can through credit card companies to investigate and suspend the payment to ensure account safety.
• 3.    When transmission shopping information and credit card information, make sure that is transmitted through SSL encryption, which usually will be marked on the site.
• 4.    Each nation’s government all issue different government certification. Shopping on government certified sites can better protect your rights. Eric Co., Ltd. website passed the national Web Site Security Certificate: We are ICP certification approved and can you can shop safely and at ease.

All Eric Co., Ltd’s goods are guests tailored. Our delivery is about 18 days (excluding weekends and holidays).

A:    If your order has been set up, Eric Co., Ltd. customer service staff will get in touch with you to confirm the order. When we contact you, you can tell us and we will delete your order. No later than within 72 hours you must inform the unsubscribe message, otherwise we will regard as purchase confirmed. Before orders yet to be established and when items were only in the shopping cart, you could click Delete to cancel orders.

A:    Eric Co., Ltd. provides a variety of loose diamonds and diamond engagement ring with an empty ring. You can follow your budget to select diamond size, grade, turner and exclusive combination of favorite ring styles to customize your own diamond ring.

A: Yes. Eric Co., Ltd. provides ring modify service, but according to different ring size or style, the modification will also be different. If your ring is bought from Eric Co., Ltd., we provide free ring circumference modification service once (limited to within Hong Kong circumference No. 2). In excess of the range, we will charge for wages.

A: It will be based in accordance with the actual state of the ring, so you need to call us, or contact online with our customer service personnel. After our customer service staff understands the condition of your ring and then we provide you with detailed instructions.

A: It will take about two weeks time, but depending on various maintenance content and different extents, please take the trouble to contact us our customer service online.

A: Eric Co., Ltd’s goods are shipped from the United States or Hong Kong. Please pay attention to local taxes and take care of your own taxes.
Shipping and insurance: Eric Co., Ltd’s merchandises are all sent by the international EMS and Fedex Express together with additional insurance so you can at ease and your shopping is safe and secure.

A:    Eric Co., Ltd. accepts the following payment methods: 1 RMB services: Payment transfer from Industrial and Commercial Bank of China Limited or China Construction Bank; PayPal or Alipay online payment transactions and CUP card online credit card 2. HKD Transfer Services 3. USD transfer service 4.VISA or MASTER online credit card services. We provide a variety of payment methods, so that your online shopping will be convenience and at ease.
Please call us for HK transfer services and U.S. dollar account transfer.

A: Yes. Eric Co., Ltd. will provide free gift packaging and gift card services. You can send a message of 300 words or less and we will help you to print on the card. In addition, we provide surprise gift packaging services. You only need to pay for some of the costs (about RMB: 50 or USD: 8) so your gift will be thoughtful and generous.

A: As to the high-priced goods, in principle, they cannot be returned, so please consider carefully before buying. If you have any doubts, after purchase watches in a week, please send it to brand outlets for identification. Our company will only support the factory outlets and Watches Forum’s intermediary identification and judgment. As to jewelry we will only accept the inspection results of the national professional bodies. If products have quality problems and you want to return to us, please contact us directly by telephone or email within three days after the receipt of goods to obtain the return merchandise authorization code. At that time, the goods must be complete and unused. As to watches, the belt must be not worn. Watch’s film or tag shall remain the same. The attachments contain boxes, to guarantee and gifts are all clean and complete. Jewelry product’s packaging and accessories must also be complete. Please attach all the accessories pay additional insurance before sending. Before arriving at the company, you must be responsible for the delivery. In the refund payments, we may charge the freight and other charges of approximately 10%. If watches were disassembled or traces of use we will refuse to refund. In addition, if watches and custom jewelry the Company especially helps you to find or order, we will not accept replacement.

1. All customers who wish to apply for a replacement must E-mail the following information to the Company

• (1) the original purchase order number
• (2) the product name to refund or replace (for replacement please specify the product names to be replaced)
• (3) reasons for return or replacement 
• (4) your name, contact address, contact telephone numbers and E-mail
• (5) The Company will contact with you within 24 hours after receiving your E-mail.

2. Return or replacement under the following circumstances will not be accepted:

• (1) Each piece of jewelry and watches sold by Eric Co., Ltd. have been identified and archived. If you want to return, your returned merchandise must accept Eric Jewelry Company’s identification to re-confirm and will be based on the re-identification result. If after repeated identification and you return goods were not bad product or did not match the original, the return of the goods will not be accepted.
• (2) If the returned goods cannot be sold again due to individual consumers’ improper use, disassembled and failure, damage, wear, abrasion, dirt, damaged packaging is not complete etc. caused by human factors.
• (3) Good with incomplete delivery order, invoice or attached accessories.
• 3.    If you paid by credit card, the Company will refund by credit card. If you use remittance or transfer, Eric Co., Ltd. will remit the money to your designated account after we receive and confirm the goods.
• To protect your rights, for a replacement, please notify customer service to confirm return method as well as your information and return address, and then return the replacement goods to us.
• 4.    In refundable amount we may charge for about 10 percent of the freight and other charges.

A: If you are aware of market recognized evaluation criteria it will contribute to the selection of the ideal diamond. That is, the so-called 4C includes a Color, Clarity, Cut, and Carat. For a more detailed of selecting methods, please refer to the expertise knowledge in “How to choose diamonds”

A: When wearing jewelry, please note the following: (1) Do not touch it often 2. Timely take it off 3. Be careful to use the ultrasound machine. 4. Pay attention to acid and alkali substance. 5. Pay attention to the jewelry worn procedures. 6. Inspect the jewelry on a regular basis. The above six points are for your reference only. Detailed maintenance methods please see the expertise knowledge in "Jewelry Maintenance Instructions".

A: Mechanical watches needs to oil wash for maintenance about two to three years. The general high quality mechanical watches’ error is within plus or minus 15 seconds. Quartz watches are recommended to replace the battery once annually at a fixed time and have maintenance every five years. The annual error less than 30 seconds is considered as normal. All watches required to pay attention to water. Please do not wear in rainy days. Watches with screwed design must be sure to turn tight after time adjustment. During bathing, please do not leave watch in the bathroom to prevent water vapor from entering the watch surface. If the watch has a mist, please let professional to handle and examine as soon as possible. Detailed maintenance method, please see the expertise knowledge in "Purchase and Maintenance of Watches".

Eric Co., Ltd. Members are classified as follows:

• 1. Beile and Ge Ge Membership (Basic Member) – Anyone purchases Eric Co., Ltd. merchandise immediately becomes a basic member. In addition to visit our website freely, ask questions to the line manager and download expertise videos basic members can also receive periodic Member Activities and special events messages.
• 2.    Princess and Prince membership (spending record of more than once within two years) - includes the basic member’s right and enjoy 3% discount for jewelry original price and will receive 15 monthly limited edition super special watch newsletter.
• 3. King and Queen Membership (spending record over five or more within two years) - includes previous two member’s rights. King and Queen Members may request Eric Co., Ltd. to look for rare diamonds and high-priced watches. Each month they can receive King and Queen e-newsletter, jewelry goods 5% discount , watches free freight and insurance, and can link to the VIP interactive area, showing the watches and diamonds purchased.

Hello, if you have purchase questions and need emergency contact, you can, leave message on Eric Co., Ltd. website’s online customer service, or write E-mail to contact us, our customer service staff will respond your problems within 24 hours and let your online shopping be assured. 

There are three ways Eric Co., Ltd. can serve you:
1. Service Line :400-886-096
2. E-mail: service@eric886.com
3. Online Customer Service